Customer Care Representative (up to 18 months)
Job Category : Customer Relations

Requisition Number : CASUA001638

Posted : August 25, 2026

Full-Time

Hybrid

Locations
Showing 1 location

Leduc Head Office
5509 45th St
Leduc, AB T9E, CAN

Description
Temporary - Customer Care Representative (up to 18 Months)

JOB POSTING # C15-26

Application Deadline: Until Suitable Candidate is found

Wages: $34.49 – $36.91 per hour

What You Will Do:

This is a temporary, full-time position with a contract term of up to 18 months.

In this full-time unionized position of Temporary Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations team.Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to:

Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;

Generating and dispatching appropriate service orders to field personnel;

Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;





Receiving and processing natural gas emergency calls from customers and/or emergency services;

Maintaining working relationships with Settlement, Band and Reserve administration;

Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;

Providing after hours on call coverage.

What You Will Bring:

Required qualifications:

Business related Certificate from a recognized post-secondary institution;

Minimum of two years’ experience in a call center/telephone customer service environment; and

Specific call center agent or customer service training.

Preferred skills and qualifications:

Excellent spoken and written communication skills; and

Ability to multi-task and work effectively in an setting of constant pressure to meet deadlines and emergencies.

Inclusive Workplace:

At Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

#J-18808-Ljbffr

📌 Customer Care Representative (up to 18 months) (Manitoba)
🏢 Apex Utilities
📍 Manitoba