Join IMCD as a Bilingual Customer Excellence Associate, focusing on customer inquiries and order management. Utilize your skills to improve customer experiences and communication.

This customer-centric position at IMCD requires a deep understanding of business capabilities and excellent interpersonal skills. You will be responsible for assessing customer needs, processing orders, and resolving complaints swiftly. Your ability to manage time and prioritize tasks effectively will be critical to exceeding customer expectations.

Key Responsibilities:
• Process customer orders and requests promptly
• Communicate order issues to relevant parties
• Resolve discrepancies and complaints efficiently
• Support month-end closing activities
• Maintain active communication with customers

Requirements:
• Bilingual in English and a second language
• Prior experience in customer service
• Robust analytical and communication abilities
• Proficiency with CRM tools
• Ability to meet tight deadlines

Support IMCD's customer excellence through effective order management and relationship building.
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📌 IMCD Bilingual Customer Associate Role (Ontario)
🏢 IMCD Group
📍 Ontario