Lead the Customer Communications team at BayCare’s St. Joseph’s Hospital in Tampa, FL. This full time position focuses on improving service delivery and team success.

BayCare seeks a dedicated Team Lead for Customer Communications who thrives on providing outstanding service. Your role includes evaluating, developing, and implementing initiatives that drive customer satisfaction. Collaborate with professionals across departments as you support the strategic vision of the Customer Communications Department.

Key Responsibilities:
• Evaluate and develop communication strategies
• Implement and support key projects and initiatives
• Foster team collaboration and performance
• Utilize Microsoft Office for reports and data analysis
• Ensure on-call support for continuous operations

Requirements:
• Minimum 6 years' experience in Customer Service
• At least 2 years in a medical or contact center setting
• 1 year in a supervisory or leadership role
• High School Diploma required; associate degree preferred
• Familiarity with NICE Suite is advantageous

Use your leadership abilities and customer service skills to make an impact at BayCare in Tampa.
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📌 Customer Service Team Leadership at BayCare (Newfoundland and Labrador)
🏢 BayCare Health System
📍 Newfoundland and Labrador