Nova Hotels is a Canadian, family-owned and operated hotel group with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, hospitality starts with people. We care about creating comfortable stays for our guests, memorable events for our clients, and a supportive workplace for our teams.
Whether we are helping a guest settle in, responding to a concern, or solving an unexpected challenge, our team shows up with care, accountability, and a willingness to find a way.
We are looking for a Guest Security Officer to support the safety, security, and overall guest experience at our hotel. This role is ideal for someone who is observant, calm under pressure, guest-focused, and confident handling situations professionally.
The shifts for this position may include days, evenings, nights, weekends, and holidays , based on business needs.
About the Role As the Guest Security Officer, you will be responsible for supporting the day-to-day safety and security of the hotel, surrounding property, guests, and team members. This includes monitoring hallways, public areas, restaurants, parking lots, exterior areas, and responding to concerns related to guest rooms or hotel operations.
This is a hands-on role that requires good judgment, strong communication, and the ability to respond quickly and professionally when issues arise. You will also support other departments when needed, including the Front Desk and Food & Beverage teams, to help ensure guests receive safe, welcoming, and reliable service.
What You’ll Do Follow all established and future security policies, procedures, and standard operating procedures
Conduct regular patrols of hallways, public areas, parking lots, exterior areas, and hotel floors
Monitor the building and surrounding property for safety, security, maintenance, or suspicious concerns
Complete security patrol logs, incident reports, accident reports, and related documentation accurately and on time
Respond promptly to guest, associate, or property-related incidents
Handle difficult guest inquiries or concerns professionally and calmly
Assist with problem resolution and service recovery when appropriate
Communicate effectively with guests, team members, supervisors, and department leaders




Support the Front Desk and Food & Beverage teams when needed, including after-hours room service delivery, amenity delivery, luggage assistance, room checks, and room moves
Report safety hazards, security concerns, suspicious circumstances, and maintenance issues immediately to the appropriate leader
Respond to emergency situations and take appropriate action to help safeguard guests, team members, and the hotel
Investigate and report guest or associate injuries, thefts, assaults, property loss, vandalism, or other incidents as required
Support preventative safety and security programs throughout the hotel
Help maintain safe working conditions within the hotel
Maintain exterior cleanliness and safety, including shoveling snow and removing debris as required
Help ensure team members follow safety rules and procedures
Support enforcement of liquor laws, fire codes, and hotel safety standards
Check identification of unfamiliar individuals in staff-only areas
Ensure contractors and visitors follow the hotel’s sign-in procedures
Keep the General Manager or immediate leader informed of significant concerns, unusual incidents, or urgent matters
Follow Nova Hotels standards for hygiene, grooming, health and safety, fire safety, key controls, and guest interactions
Provide exceptional guest service at all times
Complete other related duties as assigned
What We’re Looking For High school diploma required
Valid security licence, where required under applicable provincial legislation
PROTECT certification is considered an asset, where applicable
CPR certification required or willingness to obtain
Previous safety, security, or loss prevention training is considered an asset
Previous hospitality training is considered an asset
1–2 years of previous experience in a safety or security role required
1–2 years of hospitality, hotel, or customer service experience is considered an asset




Ability to provide a criminal record/security clearance from local authorities
Strong communication and conflict-resolution skills
Ability to remain calm, professional, and solutions-focused under pressure
Strong observation skills and attention to detail
Ability to complete clear, accurate written reports
Reliable, responsible, and able to work independently
Versatile availability, including days, evenings, nights, weekends, and holidays
Key Strengths for Success You care about creating a safe and welcoming environment
You are calm, observant, and professional in difficult situations
You communicate clearly and respectfully with guests and team members
You take ownership of safety concerns and follow through on details
You understand that great security is also great guest service
You lead by example through reliability, good judgment, and accountability
You are willing to jump in and support the team when needed
Safety and Security Expectations The Guest Security Officer is expected to observe safety and security procedures at all times, report potentially unsafe conditions, and use equipment and materials properly. This role requires professionalism, confidentiality, sound judgment, and a strong commitment to protecting guests, team members, and hotel property.
Travel Requirement Due to limited public transportation during certain shifts, the successful candidate must be able to travel to and from work reliably without relying on public transit.
What We Offer At Nova Hotels, you will be part of a supportive, team-oriented workplace where people look out for one another and take pride in creating great guest and client experiences.
We offer:
Competitive wages
Meal program
Extended health benefits for full-time employees
Employee discounts in our food and beverage outlets
Staff rates at Nova Hotels across Alberta, Saskatchewan, and the Northwest Territories
Friends and family hotel rates
Opportunities to learn, grow, and build your hospitality career
Eligibility Applicants must be legally entitled to work in Canada.
We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.

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📌 PT Security Officer - Nova Inn Yellowknife (Northwest Territories)
🏢 VanWonen
📍 Northwest Territories