Enhance Fittes' customer operations as the Customer Experience Operations Lead. Oversee B2C and B2B customer journeys while implementing process improvements and leveraging analytics.

Your immersion in customer-facing roles for 3-5 years equips you to be the escalation point for customer issues and product feedback. You will create detailed SOPs and use Gorgias for daily operations, focusing on impactful communication strategies. Work closely with team members to automate processes and ensure a seamless experience for customers.

Key Responsibilities:
• Lead daily operations and customer interaction volume management
• Write SOPs for productive order management
• Develop tracking dashboards for actionable feedback
• Communicate regarding shipping issues and backorders
• Collaborate with operations to resolve fulfillment gaps

Requirements:
• 3-5 years of experience in customer support
• Advanced skills in Gorgias
• Proficiency in Shopify and SAP knowledge
• Experience with data analysis for CX
• Familiarity with AI technologies like Claude

Shape the customer experience landscape at Fittes through leadership and data-driven strategies.
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📌 Customer Experience Operations Lead (Ontario)
🏢 Jobtailor
📍 Ontario