Experience a fulfilling career at Sobeys Inc. as a Service Centre Analyst in Stellarton, NS. Focus on incident escalation and support team performance improvements.

Sobeys is seeking a Service Centre Analyst on a 12-month contract. You will act as an expert in supported systems, mentor peers, and analyze service trends for enhancement opportunities. Your role will directly impact the team’s efficiency and support quality assurance initiatives.

Key Responsibilities:
• Act as a point of contact for high-impact incidents
• Mentor new team members and provide guidance
• Conduct trend analysis for service improvements
• Enhance knowledge base and documentation processes
• Participate in continuous improvement initiatives

Requirements:
• Undergraduate Degree or DEC with 4 years of relevant experience
• Solid troubleshooting and issue resolution skills
• Experience with technical documentation development
• Understanding of service management practices
• Positive analytical and communication abilities

Enhance your skills while contributing to service excellence at Sobeys, a premier grocery retailer.
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📌 Join Sobeys as a Service Centre Analyst (Nova Scotia)
🏢 Sobeys
📍 Nova Scotia