Drive innovation in application support as a Senior Business Application Analyst in Toronto with TD. Utilize your expertise in Power BI and AI tools for effective service delivery.
As part of a energetic team at TD, you will lead complex support initiatives for business applications. This role requires an operations management expert with over 5 years of relevant experience, proficient in incident management and a solid grasp of business process documentation. Your task is to enhance support mechanisms and collaborate with stakeholders to improve efficiency and service quality.
Key Responsibilities:
• Lead complex issue resolution for business applications • Create and manage Power BI reporting and dashboards • Ensure consistency in operations and adherence to SLAs • Develop processes for improved service delivery • Act as an escalation point for applications management
Requirements: • Bachelor’s degree or equivalent technical certification • Minimum of 5 years in support operations • Experience with Jira and ServiceNow • Strong analytical skills with Power BI expertise • Familiarity with Agile methodologies preferred
Your role will be pivotal in optimizing TD’s operational efficiency and strengthening stakeholder relations. #J-18808-Ljbffr
📌 Senior Analyst, Business Applications in Toronto (Winnipeg)
🏢 TD Bank Group
📍 Winnipeg
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