Bring your leadership to CN as the Operations Manager for IT Support. Shape a strategic IT service desk and enhance employee engagement with contemporary support solutions.

In this pivotal role, you will lead CN's Service Desk operations, ensuring top-tier support services across the organization. Your strategic direction will help foster a culture of accountability, driving continuous improvement and innovation in service delivery. By modernizing legacy functions through automation and data insights, you will elevate user satisfaction to new heights.

Key Responsibilities:
• Oversee day-to-day service desk operations and user support
• Ensure effective incident and problem management practices
• Establish service quality through defined KPIs and SLAs




• Drive accountability among managed service providers
• Lead initiatives to automate support processes for efficiency

Requirements:
• Bachelor's degree in computer science or related field
• Over 10 years managing IT service desk operations
• 5+ years experience with managed service providers
• ITIL certification or extensive ITIL knowledge
• Experienced in driving transformation and automation

Leverage your IT leadership skills to significantly improve CN’s service desk operations and employee experience.
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📌 Operations Manager for IT Support at CN (Quebec City)
🏢 CN
📍 Quebec City