Become an IT Operations Leader at Pathway Communications in Markham, Ontario, by ensuring top-tier service delivery and client relationship management. This role requires adept technical and people leadership skills.

As the IT Operations Leader, you will own the entire service delivery process for a diverse client portfolio. Your responsibilities include guiding the team in daily operations, managing 24/7 service desk functions, and ensuring adherence to SLAs. You will also play a pivotal role in onboarding clients and delivering IT solutions that align with their business objectives.

Key Responsibilities:
• Own service desk operations and ensure exceptional client experience
• Facilitate comprehensive client onboarding and project execution
• Administer technical environments,



including Windows Server and Microsoft 365
• Develop and lead high-performing service desk teams
• Report on key performance metrics and service delivery improvements

Requirements:
• Degree in IT or a related field
• Minimum 5 years in service delivery management
• Experience leading 24/7 operations
• Solid ITIL knowledge and hands-on ITSM experience
• ITIL certification and familiarity with Azure

Leverage your expertise in IT management to drive client success at Pathway Communications.
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📌 Pathway Communications IT Operations Leader (Ontario)
🏢 Pathway Communications
📍 Ontario