Step into an impactful role at Giatec as a Lead Support Engineer, focusing on AI-driven support and operational excellence. Perfect for engineers looking to make a difference in concrete technology.

In this critical position within the Bedrock team, you will oversee the Giatec 360 platform's daily health. Your work will involve designing AI agents to enhance support, automating workflows, and ensuring continuous delivery. The role combines engineering leadership and hands-on production support, emphasizing urgent problem-solving and proactive mentoring.

Key Responsibilities:
• Design AI workflows for efficient issue resolution
• Handle complex escalations and product issues
• Maintain health across all Giatec 360 products




• Lead an on-call rotation available 24/7
• Automate CI/CD processes to minimize manual intervention

Requirements:
• Minimum 5 years in software engineering or ops
• Proven experience building AI solutions
• Competency in debugging applications and APIs
• Familiarity with CI/CD and incident response practices
• Solid communication skills for technical writing

Contribute to Giatec’s mission of lowering carbon emissions through innovative AI technology in construction.
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📌 Lead Engineer for AI Operations (Quebec City)
🏢 Giatec Scientific
📍 Quebec City