Become a vital part of our team as a Product Support Specialist II for HVAC products! This hybrid role combines remote work with essential in-person interactions to resolve technical challenges.

We seek candidates experienced in plumbing, boilers, and mechanical systems troubleshooting. Your expertise will help in handling various post-sale issues, including boiler installation and repairs. Excellent communication skills will allow you to assist commercial and residential clients effectively through diagnostics and problem resolution.

Key Responsibilities:
• Deliver verbal and written support for product inquiries
• Identify and troubleshoot mechanical issues effectively
• Assist with warranty information and troubleshooting
• Process returns for defective products efficiently
• Document all solutions and correspondence in CRM

Requirements:
• Experience in HVAC or related technical fields
• Proficiency in CRM for tracking customer records
• Solid verbal and written communication skills
• Detail-oriented with a focus on accuracy
• Ability to see cases through to resolution

Support our customers with your HVAC knowledge and help ensure their satisfaction!
#J-18808-Ljbffr

📌 Product Support Specialist for HVAC Systems (British Columbia)
🏢 IBC Technologies Canada
📍 British Columbia