Location: Provincial with site to be determined based on successful applicant. Work will include a combination of on-site and remote work. Travel may be required.
Decision Support Analyst (Business Intelligence Developer- Analytics) – 8 Positions Subject to Classification Review Analytics - CorCare Permanent, Full-Time MGMT
Zone: Provincial
Hours: 70 (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)
Salary: HL21001 (CAD 74,092.20 - CAD 96,314.40 per annum)
Competition Number: VAC0028300
Posted Date: 2026-08-25
Closing Date: 2026-09-01
About Us As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards, maintain key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities through the delivery of information technology (IT) and digital health services applied in the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.
In alignment with the Provincial Health Accord, NL Health Services will be replacing Meditech Magic and Client Server (CRMS) as well as other digital health systems with a new leading- edge Health Information System (HIS). This project will be the largest health care system implementation ever launched in Newfoundland and Labrador.
EPIC has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system. In support of the HIS project, it has been determined that the NL Health Services will require recruitment for positions in Management, Clinical Informatics, Information Technology, Analytics and Change Management.
About the Role We are currently looking for Decision Support Analysts to join our Data and Information Services team. As a Decision Support Analyst, you will be responsible for supporting, developing, and provisioning robust data and information products and solutions as it relates to the diverse services and programs provided by the provincial health system, across the continuum of care. The Business Intelligence Developer- Decision Support Analyst reports to the Manager of Operational and Business Analytics (HIS).
Responsibilities Work with stakeholders to understand and define workflows,



business processes and information requirements
Provide subject matter expertise and collaborate with business, program and clinical managers to define and develop appropriate metrics, indicators, and performance measures
Provide advice and guidance in capturing, defining, validating, and interpreting diverse health system data
Acquire, import, and process and develop relational and dimensional data from a range of source systems and repositories for various uses to meet stakeholder information needs
Provide technical leadership for database design, development, maintenance, and administration which supports the data and information needs of a broad range of health system stakeholders
Support and maintain various analytic (e.g. SAS, SPSS), machine learning (e.g. Python, R), BI (e.g., Cognos, Crystal Reports) and database extract/transform/load (ETL) software applications
Design, build, implement, maintain, and support BI solutions (e.g., reports and dashboards, self-serve data access) that meet health system information needs
Prepare and provision data for use by various internal and external data user groups including integration of data with operational workflows and front-line systems
Educate and support end users of data and BI solutions including self-serve access to data and analytics/BI tools and environments.
Provide subject matter expertise to support research, health system planning, performance, quality, and process improvement initiatives
Support data quality management by conducting data quality assessments and developing and executing action plans to address identified data quality issues in collaboration with internal and external stakeholders
Perform data management functions, metadata development and documentation
Support the development and maintenance of system and data user guides and other relevant documentation to support operations and end use of the data
About You Your education and experience include:
Undergraduate degree in a related field (e.g., Computer Science) combined with a minimum of three years’ experience in the field of decision support, analytics, business intelligence, data management, database design/development or closely related healthcare field of work is required. Demonstrated experience would include, but is not limited to:
Building, iterating, and validating data models in an Oracle or SQL server environment
Use and support of any of the major BI suites (Cognos,



Business Objects, etc.)
Use and support of database query tools and technologies (SQL, ETL, data marts, etc.)
Working with health system stakeholders to understand and capture data and information requirements
Working with health-related data or information systems (Meditech, CRMS, MIS, finance, EMR, pharmacy data, etc.
Willingness to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete self‑assessments and successfully challenge the certification exam is required.
You have the following skills and abilities:
Extensive knowledge of current trends and practices in decision support and business intelligence tools
Strong analytical and problem‑solving skills
Exceptional attention to detail
Proven decision‑making skills
Superior communication (written and verbal) and interpersonal skills
Ability to build and maintain effective professional working relationships
Demonstrate good judgment and an ability to build consensus among groups with differing priorities
Ability to function independently in a high pressure, diverse, and changing environment
Self‑motivated and possess excellent time management and organizational skills
Understanding of provincial health care environment; specifically, in relation to healthcare information systems and provincial healthcare data.
*A valid passport and willingness to travel internationally is a requirement.
Other Information We can offer you a respectful and engaging workplace that provides:
Meaningful work
Medical and dental benefits
A defined benefit pension plan
Versatile work arrangements (flex time, compressed, remote within NL)
Work‑life balance
A generous paid leave program (six weeks)
An active social club
An employee and family assistance program
An innovative, energetic, and forward‑thinking workplace culture
We thank all candidates for their interest; however, only those selected for further consideration will be contacted.
Any offer of employment will be conditional upon completion of required background checks including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.
For more information, please visit www.nlchi.nl.ca.
Applicants agree that by providing personal information in response to this ad, they consent to the collection, use and disclosure of personal information required for the purposes of recruitment. Personal information will be used solely for the purpose of recruitment considerations for a period of one year following closing date of this competition, unless otherwise noted by the applicant.

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