Now Hiring: Service Manager – Lead a High‑Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!
We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high‑performing service department. In this leadership role, you’ll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best‑in‑class experience for every customer who walks through our doors.
What You Will Be Doing: Responsible for-profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management of a champion winning team
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Ordering parts with company and OEM guidelines
Knowledge of parts pricing procedures
Understand and maintain OEM & Aftersales warranty platforms and process
Establish and maintain good relationships with wholesale customers
Professionally and effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the department is properly staffed, providing coverage during all scheduled business hours
Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts




Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage
Ensure the highest level of customer satisfaction
Report any non-compliant issues directly and immediately to the management
Manage cash and credit/debit receipts per company policy
Manage the Reynolds system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
Perform physical inventory counts as required which may be required during off business hours
Other duties as assigned by Management & Executive Team
What You Bring to the Table: 12 Grade Diploma or GED
Minimum 5years experiencein the automotive service industry
Minimum of 3 years of management experience in the automotive industry
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills
A valid Driver's License
Automotive Technician’s License is an asset
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule
So why work for us? The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work setting with exciting initiatives and rewarding perks.
Personalized coaching, mentoring,



and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking
Location: 3165 McGillivray Blvd, Winnipeg MB
Compensation: $70,000 - $100,000 per year
This posting reflects a current and active opening.
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, (phone hidden) or [email protected]

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📌 Service Manager - The Auto Show Winnipeg (Manitoba)
🏢 The 401 Group
📍 Manitoba