Customer Support Specialist

Location : Burlington ON L7N 3N8 (Hybrid)

Duration – 4 months

Professional Qualifications

Education & Certification

High school diploma required. An associate or bachelor’s degree from an accredited college or university—or equivalent professional experience—is preferred.

Preferred fields of study include Computer Science, Information Technology, Computer/Data Systems Management, or related disciplines.

Technical certifications such as HDI Support Center Analyst, HDI Support Center Professional, HDI Technician, or other relevant industry credentials are desirable.

Ability to maintain all required certifications in active status.

Experience

Prior experience working in an IT Service Desk, Help Desk, or Customer Call Center environment is required; experience within the consumer credit reporting industry or a financial institution is strongly preferred.

Demonstrated experience effectively coaching, mentoring, influencing, and building rapport with internal and external users.

Experience supporting users through multiple intake channels simultaneously—including phone, tickets, Teams, and email.

Technical Skills

Strong understanding of ITIL best practices, with exposure to ITIL foundational structures such as Service Transition, Service Management, Continual Service Improvement, and Incident Management.

Knowledge of network connectivity troubleshooting, including familiarity with digital certificates, TCP/IP, VLANs, and routing.

Strong command of systems, operational procedures, and enterprise support principles.

Good typing skills, with a minimum of 45–50 WPM required.

Communication & Interpersonal Skills

Excellent verbal and written communication skills, with the ability to convey technical information clearly and professionally.

Strong interpersonal, collaboration,



and negotiation skills with a demonstrated ability to work effectively within a team.

Consistent qualified demeanor, demonstrating diplomacy, engagement, and customer?centric focus.

Ability to remain open, coachable, and receptive to feedback.

Professional Attributes

Proven ability to work assigned or required shifts—including nights, weekends, and holidays—to meet business and operational support needs.

Ability to manage multiple priorities simultaneously while maintaining accuracy and attention to detail.

Creative and innovative approach to problem solving, issue analysis, planning, and deployment of resolutions.

Self directed, reliable, and accountable, with the ability to manage responsibilities independently in both office and remote environment

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

📌 Bilingual IT support - Dexian (Toronto)
🏢 Dexian
📍 Toronto