Winpak is hiring a Manager of Application Support Services to lead ERP and application support initiatives. This key role will manage the Infor M3 implementation and ongoing support services.This managerial position requires building a comprehensive application support function for Infor M3 and other critical business applications. You will oversee all aspects of application support, release management, and transition processes while fostering collaboration across teams for effective resolution management.



Ensure operational continuity and efficient resolution of support requests through strategic leadership and systematic processes.Key Responsibilities:Develop enterprise-wide support for application systemsManage application support triage and escalation workflowsCoordinate support for HubSpot CRM and manufacturing softwareCreate impactful support metrics for evaluation and improvementFacilitate after-hours support for critical production issuesRequirements:7+ years in application support or related rolesAt least 3 years managing application support teamsProven experience with ERP systems in a manufacturing contextSkilled in communication, facilitation, and stakeholder managementAbility to prioritize and manage multiple support demandsLead Winpak's application support to current heights by ensuring robust management of critical operational systems.

📌 Manager Of Application Support Services At Winpak (Winnipeg)
🏢 Winpak
📍 Winnipeg