Close, accessible management Joining DCM means playing a direct role in projects that drive the aerospace industry forward. Thanks to our integrated business model, we are involved at every stage—from engineering to production. Reporting to the VP customer support, the incumbent is responsible for managing customers, acting as a representative of their portfolio and being the contact person (main point of contact) between the company and customers.

Responsible for all activities related to customers (review, update of contracts and knowledge of contracts, quotes, orders, delivery reports etc.)
Occasional project management
Change management (risk analysis), action case and FAI contract review
Participate in project meetings, capture key actions and decisions, communicate appropriate decisions
Identify, analyze and escalate any issues, risks or changes
Identify and propose process improvements related to project control
Customer portfolio loyalty and prospecting
Complaint management (quality problems, certificates, RMA etc.). More than 3 years' experience in account development, negotiation and management will be highly regarded ;

Experience in project management is a robust asset.



Technical skills Excellent proficiency in French (spoken and written), along with advanced proficiency in English (spoken and written), is required to support regular communications with clients and suppliers outside Quebec
Positive command of the Microsoft suite ;

Experience with EPICOR software will be considered an asset ;

Experience in the manufacturing field and/or aeronautics an asset
Knowledge of R&O; and military field (an asset). Personal skills Ability to build trust with customers, partners and staff
Demonstrate positive interpersonal skills, listening skills and a good level of quick analysis
Be autonomous and rigorous to be able to organize one's daily tasks and not miss any customer deadlines
Knowing how to withstand stress without losing precision and quality in the answers given to customers
Be well organized and able to effectively manage multiple priorities
Ability to manage multiple projects at once
This posting is intended for all individuals, without distinction of gender, in accordance with our commitments to equity, diversity, and inclusion.

📌 Account Manager Creative Services Chambly
🏢 Groupe DCM
📍 Chambly