Join AGAT Laboratories as a Customer Service Representative and foster robust relationships with valued clients. This position focuses on client support and communication, striving for excellence in service delivery.

You will play a crucial role in maintaining client relationships while managing their expectations through effective communication. This includes ensuring prompt notifications about lab processes, addressing integrity issues, and recommending improvements based on client feedback. With a focus on teamwork, you will also engage in continuous professional development to enhance your skills.

Key Responsibilities:
• Act as a key liaison for client inquiries
• Deliver timely sample receipt notifications and analyses




• Communicate any delays or issues proactively
• Provide client updates regarding lab project statuses
• Maintain client instructions in the CRM system

Requirements:
• Strong communication skills, especially over the phone
• Proven organizational and detail-oriented skills
• Background in customer service required
• Excellent problem-solving skills
• Work well independently and under pressure

Bring your passion for customer service to AGAT Laboratories and help define client experiences.
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📌 Customer Service Representative at AGAT (Alberta)
🏢 AGAT Laboratories
📍 Alberta