Shape the future of Customer Success at Workday as a Senior Manager for AI products. Collaborate cross-functionally to deliver exceptional value realization for enterprise clients in a adaptable work setup.

In this critical role, you will leverage your extensive experience in Customer Success to enhance outcomes for specialized, AI-enabled solutions. You will drive transformation by combining strategic planning and AI literacy while maintaining a focus on relationship-building within cross-functional teams. Your skills will ensure that customers fully understand and adopt our innovative products.

Key Responsibilities:
• Align with customers to establish measurable outcomes
• Build success frameworks for AI product implementations
• Utilize customer data for insights into product engagement




• Design strategies for effective product adoption
• Track business impact and provide metrics to stakeholders

Requirements:
• 7+ years in Customer Success or related fields
• Proven track record with enterprise-level customer engagement
• Strong knowledge of AI concepts and SaaS technologies
• Experience crafting customer success playbooks
• Familiarity with data analytics for insight generation

Leverage your customer-centric approach and AI insights at Workday to empower teams and foster impactful customer relationships.
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📌 Senior Manager, AI Customer Success (British Columbia)
🏢 Workday
📍 British Columbia