Elevate program success as a Bilingual Program Support Specialist for Concentrix. This role emphasizes claims processing, reporting, and dealer support in a collaborative environment.

As a Bilingual Program Support Specialist fluent in English and French, you will ensure operational excellence through claims processing and high-level dealer assistance. Your leadership abilities will shine as you collaborate across functions, delivering quality service while managing multiple tasks and deadlines. This position requires a proactive individual who thrives both independently and within a team atmosphere.

Key Responsibilities:
• Act as a Subject Matter Expert on program processes
• Process and quality check Money Back Guarantee claims
• Support outbound call campaigns with exceptional service




• Maintain operational consistency through documentation
• Communicate program issues and solutions effectively

Requirements:
• Bilingual in English and French with robust communication
• Data analysis skills, including advanced Excel functions
• Experience in claims processing or customer support
• Self-motivated, flexible, and detail-oriented
• Proven problem-solving skills in a deadline-driven context

Utilize your bilingual capabilities and analytical skills at Concentrix to enhance dealer support and program effectiveness.
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📌 Bilingual Program Support Specialist at Concentrix (Ontario)
🏢 Convergys
📍 Ontario