Join the vibrant team at EF Go Ahead Tours as a Customer Support Specialist in Toronto. Provide exceptional service to travelers via phone and email post-booking.

In this role, you will serve as a key resource for travelers, ensuring their experience is seamless and enjoyable. Working from our Toronto office Monday through Thursday and remotely on Fridays, you'll leverage your creativity and robust organizational skills to solve customer challenges. Your attention to detail and positive demeanor will set you apart.

Key Responsibilities:
• Engage with travelers after their tour bookings
• Enhance customer satisfaction prior to trips
• Address inquiries and resolve issues efficiently
• Foster long-term brand loyalty through service




• Prioritize tasks in a fast-paced support role

Requirements:
• Proven experience in customer service and support
• Strong written and verbal communication abilities
• Ability to thrive under pressure and juggle tasks
• Self-starter with excellent problem-solving skills
• Enthusiastic attitude towards teamwork and customer relations

Become a vital part of EF Go Ahead Tours and contribute to unforgettable travel experiences for our customers.
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📌 EF Go Ahead Tours Customer Support Specialist (Ontario)
🏢 EF Education First
📍 Ontario