Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Case Manager

Location: St. John’s, NL

Position Type: 1 full-time position until March 31, 2027

Closing date: Until filled

Reporting to the Manager of Settlement Services – Humanitarian Migrants, the Case Manager will be responsible for delivering a client-centred, trauma‑informed service model to support newcomers settling in Canada, while also working collaboratively with the various ANC divisions.

Roles and Responsibilities:

Complete pre‑arrival Intake Assessments to clients referred to the ANC by the provincial government

Support pre‑arrival case management by assisting clients with information, referrals and settlement counseling services to prepare clients for arrival to Canada

Provide individual, family, and community support to clients considering individual needs and goals

Provide case management services including information and referral, accompaniment, home visits, and follow‑up to assist clients to live independently and integrate successfully

Provide information and referral to a wide array of community agencies, professional services, settlement, and social services, etc.

Provide logistical support by meeting clients at the airport, assisting with their move to permanent accommodations; and assisting in completing applications for essential services

Deliver life skills and orientation sessions to help facilitate settlement into the local community

Collaborate with other employees, volunteers, and stakeholders to help identify and resolve any settlement integration issues





Record and accurately compiling client statistics and accomplishments to include in monthly activity reports

Other duties as required

Qualifications and Experience:

Relevant Human Services degree (equivalencies will be considered)

Skilled in crisis intervention, conflict resolution and de‑escalation skills

Ability to effectively engage with a variety of stakeholders, both internal and external

Strong interpersonal, presentation, and communication (both written and oral) skills

Previous case management experience supporting a vulnerable population

Knowledge of specific issues facing refugees and immigrants

Ability to work in a fast‑paced setting

Working knowledge of Microsoft Office

Experience developing goals, timelines, and delivery methods to achieve set objectivesAccurately record and compile client statistics and accomplishments to include in monthly activity reports

Ability to speak a second language is an asset

Conditions of Employment:

Legal authorization to work in Canada

Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)

Valid class 5 NL driver’s license is required

Daily access to a reliable vehicle is preferred

Some travel may be required

Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.

Visit us on-line at: www.ancnl.ca.

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📌 Case Manager (Newfoundland and Labrador)
🏢 Association for New Canadians
📍 Newfoundland and Labrador