Maximize customer retention at Trilogy as a Senior Customer Success Manager. Engage with enterprise clients and drive contract renewals using advanced AI-driven insights.

In this dynamic position, you will be crucial for managing the renewals pipeline for high-value accounts. Your role includes direct negotiations with decision-makers and developing B2B renewal strategies. This is a unique prospect to focus on execution without the distractions of traditional sales traps.

Key Responsibilities:
• Drive high-touch conversations with key enterprise clients
• Own renewals process focused on revenue retention
• Define structured playbooks for B2B renewals
• Manage negotiation processes for complex contracts
• Use AI insights to improve client engagement

Requirements:
• 8+ years in a B2B CSM role
• Hands-on experience with renewals exceeding $100K
• Strong English communication skills
• Proficiency in utilizing AI in customer engagement
• Must work during U.S. business hours

Enhance customer relationships and drive success at Trilogy while enjoying the benefits of a stable compensation plan.
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📌 Remote Senior Customer Success Manager Role (British Columbia)
🏢 Crossover
📍 British Columbia