Enhance client delivery operations as a Senior Delivery Assurance Manager at Bits In Glass. Oversee client engagements, manage escalations, and ensure quality outcomes through AI-driven processes.

In this pivotal role, you will lead high-impact client programs, consolidating delivery assurance and escalation handling at Bits In Glass. You will focus on maintaining client relationship health, delivering assessments, and leading recovery plans. This senior, billable position allows you to leverage technology and collaborative strategies to ensure successful outcomes for our diverse portfolio of enterprise clients.

Key Responsibilities:
• Lead diverse client engagements with a focus on outcomes
• Manage recovery plans and delivery escalations effectively




• Conduct independent assurance gate reviews across projects
• Utilize AI tools to automate reporting and analysis
• Coach and support delivery managers in their roles

Requirements:
• 8+ years in consulting or project delivery roles
• Proven turnaround experience for at-risk programs
• Robust commercial fluency in service constructs
• Credibility with executive stakeholders
• Knowledge of AI tooling for reporting automation

Leverage your consulting expertise and passion for delivering excellence with Bits In Glass.
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📌 Senior Delivery Assurance Manager at Bits In Glass (Alberta)
🏢 Bits In Glass
📍 Alberta