Become a key driver of customer success at Achievers as a Strategic Customer Success Manager II in Toronto. Utilize your expertise to enhance client relationships and platform engagement.Playing a vital role in customer strategy, you will drive product adoption and showcase best practices for national and enterprise accounts. With at least four years in account management, your capacity to manage expectations and deliver results will support long-term engagements. You'll collaborate with stakeholders to design recognition strategies that deliver measurable outcomes.Key Responsibilities:Provide insights on platform functionality for clientsSet and track goals and KPIs for accountsDrive platform usage and organize training sessionsPresent updates and best practices via virtual meetingsManage account escalations and progress reportsRequirements:4+ years in software/SaaS account managementStrong customer-facing and communication skillsBackground in formal sales trainingProficient with CRMs like SalesforceBachelor's Degree requiredLeverage your analytical prowess and industry experience to enhance customer success at Achievers.