LocationTorontoEmployment TypeFull timeLocation TypeHybridDepartmentSales & Success Customer SuccessWho We AreHealthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era.



Ready for the challenge?Job SummaryWe're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of SMB and mid-market healthcare organisations. In this role, you'll own 20-30 accounts (30-250 users each), building multi-stakeholder relationships from clinical users to operational leadership.You’ll design and execute customised success plans, leverage data analytics to drive adoption, and guide customers through organisational change while identifying expansion opportunities and ensuring renewals. This role requires a balance of strategic thinking and hands‑on execution—you’ll run pilots, lead implementations, conduct QBRs, and drive measurable outcomes.Success in this role means solid customer health scores, successful pilots that convert to full deployments, high adoption rates, and consistent renewal and expansion performance across your portfolio.Key ResponsibilitiesDevelop and Execute Strategic Success PlansCreate

📌 Customer Success Manager (Toronto)
🏢 black.ai
📍 Toronto