Lead the transformation of a technical support team as the Director of Customer Support Services at Aplin. Drive operational excellence and enhance customer outcomes in a software setting.

This role requires an experienced leader to foster team development, optimize support processes, and ensure an exceptional customer experience. You will lead a distributed team while collaborating with Product and Engineering stakeholders to achieve service objectives. Empowering others and driving continuous improvement are central to this impactful position.

Key Responsibilities:
• Mentor and develop a distributed technical support team
• Optimize workflows and service delivery practices
• Champion proactive customer communications




• Collaborate with Product and Engineering teams
• Analyze and present support performance trends

Requirements:
• 5+ years in Technical Support or Service Delivery roles
• Proven track record of scaling support organizations
• Strong familiarity with support operations and metrics
• Excellent communication and stakeholder management skills
• Experience leading remote teams

Make a significant impact by improving support processes and customer experiences at Aplin.
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📌 Director of Customer Support at Aplin (Quebec City)
🏢 David Aplin Recruiting
📍 Quebec City