Join Comtech Telecommunications in Gatineau, QC as a Senior Implementation and Support Specialist. Focus on delivering exceptional on-site and remote services for the Guardian system under Shared Services Canada.

In this senior technical role, you'll be a critical representative to clients, ensuring smooth deployments and ongoing support. Your responsibilities will range from conducting site surveys and installations to providing essential training and troubleshooting during go-live phases. This role demands a high level of expertise in technical implementation and collaborative problem-solving.

Key Responsibilities:
• Install and configure NG911 Call Handling Equipment
• Monitor system alerts and respond to support tickets
• Troubleshoot integration issues across networks




• Participate in customer calls as a subject matter expert
• Document installation processes and user training

Requirements:
• Minimum 5 years in technical support or telecommunications
• Solid background in networking and system integration
• Proficient in using diagnostic tools like Wireshark
• Must communicate fluently in English and French
• Willingness to travel for installations and support

Your technical acumen will play a pivotal role in Comtech's commitment to customer success.
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📌 Senior Field Implementation Specialist - Comtech (Quebec City)
🏢 Comtech Telecommunications
📍 Quebec City