Lead operations as a DriveTest Centre Supervisor at Serco Canada Inc. Oversee staff activities and ensure compliance with MTO standards in this pivotal management role.
In this supervisory position, you'll manage front-line employees at a DriveTest Centre, directing daily operations and customer service activities. You'll ensure adherence to Serco Canada Inc. policies while meeting Project Agreement KPIs at the DEC level. This role calls for solid leadership and communication skills to foster teamwork and manage performance effectively.
Key Responsibilities:
• Plan and coordinate daily activities at the DriveTest Centre
• Educate staff on LCS system and troubleshoot issues
• Serve as a liaison to resolve operational matters
• Conduct staff meetings and performance reviews
• Monitor customer service and examiner activities
Requirements:
• 4-6 years of supervisory experience required
• Knowledge of CSA and DE duties essential
• Minimum 2 years in customer service or driver examination
• Proficiency in Microsoft Windows applications
• Ability to work under pressure and multi-task effectively
Enhance service delivery and operational efficiency at Serco Canada's DriveTest Centre through adept supervision and staff engagement.
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