Client Care Coordinator
Department: Radiation Oncology. Location: Victoria, BC.
Compensation: $26.00 - $30.00 per hour.
Position Type: Full-time. Schedule: The department operates on a Monday-Thursday schedule.
Central Victoria Veterinary Hospital is welcoming a Radiation Oncology Coordinator to join our Radiation Oncology team. This role serves as a vital liaison between clients, the Radiation Oncology team, referring veterinarians, and other departments within Central Victoria Veterinary Hospital, ensuring clear, compassionate, and high-quality communication throughout the patient care journey. The ideal candidate is highly organized, dedicated, empathetic and professional, with a genuine desire to support clients through what can be an emotional and challenging time.
Key Responsibilities Manage new referrals, ensuring all pertinent information, medical records, etc has been received prior to consultations
Schedule appointments and liaise with other departments (for shared patients)
Ensure clients are prepared with "what to expect" during their pet's care with us and respond to questions as needed
Manage client correspondence, referring veterinarians & internal office messages; follow up as needed to ensure all communications are completed
Admitting and discharging patients as well as ensuring all required documentation is complete and entered into patient records
Invoicing/billing; creating treatment plans, obtaining pet owner confirmation and processing payments
Key Attributes Exceptional client service skills
Compassion and nurturing attitude
Take initiative and work independently
Ability to adapt to changing situations
Productive in carrying out assignments independently
Takes initiative to complete tasks throughout the day
Willingness to learn more regarding veterinary services,



updated medical office procedures and assisting the Veterinary staff with various tasks
Previous experience working in a Veterinary Hospital is an asset!
What We Can Offer You
Competitive compensation that reflects your skills, experience, and the role.
RRSP Employer Group Match Program (5%) to help you save for the future.
Paid time off for continuing education, vacation, sick days, and personal wellness days.
Annual CE Allowance.
Benefits: Minimum 24 hours per week for eligibility, with flexible options.
Paid annual certification memberships and uniform allowance.
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
Various career development pathways.
Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.
Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands,



solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.
Company Culture We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.
Join us.

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📌 Client Care Coordinator, Radiation Oncology, Central Victoria Veterinary Hospital (British Columbia)
🏢 AVC Clinics (British Columbia
📍 British Columbia