Job Openings RQ08452 - Specialized IT Consultant - IntermediateAbout the job RQ08452 - Specialized IT Consultant - IntermediateResponsibilities:Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanismPrioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivityLiaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as requiredIdentify application defects and assist in complex trouble shooting and root cause analysisFollow all established Service Management process and identify opportunities for improvement.SkillsExperience and Skill Set RequirementsPublic Sector Experience 5%· 2+ years of experience working in the healthcare industry· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal healthTechnical SkillsKnowledge and Skills/Experience:



45%· Logibec MMS (Materials Management System)· BSSI HFM (Health Financial Management)· Logibec Quadrant Workforce· Payroll CertificationService Management Skills 30%· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets· Experience with Footprints Ticketing ApplicationManagement and Communication Skills 20%· Proven track record for building solid working relationships· Strong interpersonal, and verbal and written communication skills · Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively· Excellent analytical, problem-solving, and decision-making skills· Ability to apply strong listening skills to facilitate issue resolution· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlinesMUST HAVES:· Payroll CertificationExperience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem ticketsExcellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively#J-18808-Ljbffr

📌 Rq08452 - Specialized It Consultant - Intermediate (Toronto)
🏢 Rubicon Path
📍 Toronto