Elevate customer satisfaction as a Customer Service Representative, fostering relationships and resolving issues effectively. Use your passion for service in this role focused on order entry and customer communications.
This position demands 2-3 years of customer service experience, excellent communication skills, and ERP system knowledge. You'll be responsible for handling inbound calls, order maintenance, and resolving shipping conflicts while ensuring timely deliveries. Your efforts contribute significantly to overall customer satisfaction and operational efficiency.
Key Responsibilities:
• Establish strong relationships with customers through effective communication
• Process order entries and manage account information




• Track orders for timely shipping and delivery
• Resolve conflicts related to delivery schedules
• Inform team members of any unresolved issues
Requirements:
• 2-3 years of customer service experience
• Robust verbal and written communication skills
• Intermediate proficiency in Microsoft Office Suite
• ERP experience like SAP or Sage
• Strong time management and multi-tasking abilities
Utilize your skills to deliver exceptional customer service and resolve issues efficiently in this rewarding role.
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📌 Customer Service Representative Role (Edmonton)
🏢 Mauser
📍 Edmonton