Lead the Customer Experience function at Wolters Kluwer ELM Solutions, driving retention and expansion strategies. This strategic role demands expertise in customer success and SaaS management.Wolters Kluwer is seeking a Director of Customer Experience to elevate client interactions and enhance retention strategies. As a key member of the Sales organization, you will influence deal conversions and account renewals while managing a significant portfolio of clients.



Your impactful leadership will be crucial in building solid customer outcomes and driving expansion across ELM solutions.Key Responsibilities:Establish a formal Customer Experience functionPartner with Account Management on client renewalsCreate scalable models for different account typesDrive value realization throughout the customer lifecycleOwn retention initiatives and promote platform adoptionRequirements:Over 10 years in customer-facing SaaS rolesProven experience in building customer experience functionsStrong track record in account retention and expansionFamiliar with SaaS metrics and customer lifecycle managementExecutive presence for engaging stakeholdersShape the future of customer engagement and retention at Wolters Kluwer while implementing strategies for growth.

📌 Director Customer Experience At Wolters Kluwer (Vancouver)
🏢 Wolters Kluwer
📍 Vancouver