Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description The Caseworker provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures. Monday to Friday 9:00 am to 5:00 pm working 40 hours a week. This is a temporary fixed-term contract that will expire on August 31, 2027.
Provides outreach case management support to programs at Lighthouse shelter including but not limited to clients in hotel and in the broader Halton area.
Monitors workplace and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
Develops and implements case management of assigned clients/ residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
Maintains and updates all appropriate documentation related to clients/residents; initiates any new documentation; completes all reports required by the funder and The Salvation Army
Provides safe storage and recording of prescribed medication
Coordinates and facilitates resident programming as required
Conducts all required shift change procedures prior to and after shift change
Performs intake and discharge procedures for clients/residents as assigned
Monitors appropriate behavior, intervenes in crisis situations, provides emotional support and advocacy
Distributes funds to residents in accordance with established guidelines
Engages in the development of inter-personal relationships that promote dignity and respect
Performs check-in of residents on passes in community; escorts residents and monitors behavior
Liaises with Police, Funders, court personnel, community agencies, families and other staff members
Provides orientation to newly hired staff, volunteers, students
Provides back-up support to front line positions and their functions as required
May be required to attend resident appointments
Attend and facilitate case conferences with case management team
Collect and record case management statistics daily
Prepare monthly statistical and outcome measures reports for Director
Review and forward weekly update reports to the Region of Halton
Review all resident intakes, discharges and restrictions
Prepare weekly Personal Needs Allowance requisitions
Attend all seminars and training sessions as requested by Management
Assist in any other duties or responsibilities as requested by Management
Adhere to standards based upon values and philosophy of The Salvation Army and the Halton Lighthouse
Participate in all Case Management and Staff Team Meetings
Knowledgeable of Fire Safety and Emergency Evacuation Plans
Responsible to work safely and report unsafe or unhealthy working conditions
Engage in formal evaluation sessions with his/her supervisor




Organizational Responsibilities Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities
Maintain information in confidence as required
Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
To attend all seminars and training sessions as requested by Management
Represent the organization in a professional and engaging manner
Participate in regular supervision and performance review process
Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s Health and Safety policies and procedures.
Engage in formal evaluation sessions with his/her supervisor at 3 and 6 months during the first year of employment and annually thereafter
Participate in ongoing professional development and training.
Adhere to standards that are consistent with the values and philosophy of The Salvation Army and the Halton Lighthouse.
To Participate in all Case Management and Staff Team Meetings
To Be knowledgeable of Fire Safety and Emergency Evacuation Plans
Responsible to work safely and report unsafe or unhealthy working conditions to the Health and Safety Committee
Read and follow the Policy and Procedure Manual and the Employee’s Handbook. Every employee must read (and sign that they have read) a copy of the Residential Policies and Procedures, understand that they are required to adhere to all of the Guidelines in their dealings with Clients, as well as with Staff and Administration
As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to Management
Qualifications Completion of more than two (2) years of Community College
Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred
A minimum of one (1) year of prior related experience, including front-line casework experience in a social services environment
Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems
Strong-oral and written communication skills
Self motivated and disciplined
Knowledge of issues facing persons experiencing housing crisis
Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region of Halton
Knowledge of various social issues pertaining to homelessness and its impact on the families served
Good interpersonal skills
Ability to work independently as well as part of a team
Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region of Halton.
Certified in First Aid/CPR and Non-Violent Crisis Intervention
Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
Experience/Working knowledge of Microsoft Office
Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
Screening through The Salvation Army Abuse Registry.
An understanding of the mission and purpose of The Salvation Army in Canada.
NOTE:



Alternative combinations of education and experience may be considered
Physical Effort/DEXTERITY INVOLVED The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.
CONCENTRATION REQUIRED The performance of the job requires attentive listening and observation of body language, continuously monitoring the setting, multitasking, and reading.
RESPONIBILITY FOR FINANCIAL RESOURCES The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.
RESPONSIBILITY FOR HUMAN RESOURCES The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to current employees, volunteers and/or students.
WORK WORKPLACE The incumbent’s work environment is typically in an office or in an outreach setting. The incumbent will work under the following disagreeable conditions
Isolation
Dealing with angry people and verbal abuse
Abusive people
Work schedule affecting lifestyle
Exposure to bodily fluids and bodily waste
Exposure to drugs and alcohol
EXPOSURE TO HAZARDS The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:
Physical attacks by others
Exposure to infectious diseases
Exposure to toxic chemicals
Exposure to bodily fluids
Sharp objects
Other potentially dangerous situations
PRECAUTIONARY MEASURES The incumbent must take the following precautionary measures (in addition to health and safety rules):
Universal Precautions
Immunization for Hepatitis B
Vaccination against Tuberculosis
Current Certification in First Aid/CPR
Criminal Police Investigation Check (CPIC)
Non-violent crisis intervention training
Conditions of Employment Travel is required
Normal location of work as per posted schedule
Normal location of work is at 750 Redwood Square, Oakville ON L6L 6X7 and surrounding community
Compensation The target hiring range for this position is $22.91 to $23.43 with a maximum of $23.95. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
Benefits Health and dental benefits
Paid vacation and sick time
RRSP’s
Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.

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📌 Case Worker II - U (Ontario)
🏢 The Salvation Army International
📍 Ontario