Incident Management & Service Restoration Lead troubleshooting of complex network incidents.

Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.

Own incidents from investigation through restoration and closure.

Participate in Major Incident response activities.

Coordinate vendors, carriers, ISPs and service providers.

Retail Network Operations Support retail store network infrastructure and connectivity.

Support WAN circuits, ISP services, wireless and SD-WAN environments.

Support New Store Openings (NSO) and store migrations.

Coordinate Smart Hands and Field Services activities.

Problem Management Participate in Root Cause Analysis activities.

Identify recurring incidents and operational trends.

Recommend runbook and process improvements.

Change & Maintenance Execute approved network changes.

Support upgrades, patching and maintenance windows.





Validate implementation success and rollback readiness.

Required Qualifications 5+ years of Network Operations or Enterprise Network Support experience Experience supporting retail, distribution center and corporate environments Robust troubleshooting, analytical and communication skills Experience supporting geographically distributed enterprise environments Technical Skills Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, Solar

Winds, Datadog, Splunk, Service

Now, Wireshark, ISP/Carrier troubleshooting.

Preferred Qualifications CCNA or CCNP Enterprise ITIL Foundation Azure or AWS networking experience Python or Power

Shell exposure Juniper and Fortinet experience considered an asset

📌 Network Operations Engineer (Vancouver)
🏢 J M Group
📍 Vancouver