Become a leader in financial wellbeing as Senior Head of Guidance & Education Operations with MaPS. Launch innovative services that enhance financial education nationwide.This influential role at the forefront of MaPS will focus on improving financial education and guidance services for the UK. Your leadership will be crucial in refining operational models while ensuring a customer-focused approach. You'll translate strategic aims into actionable plans, managing service delivery efficiently and effectively.Key Responsibilities:Supervise enhancement of financial guidance servicesImplement recent customer support learning initiativesMonitor performance and drive quality improvementsCollaborate with stakeholders for better service deliveryUse data insights to inform operational strategiesRequirements:Deep expertise in managing complex operationsExperience in service delivery at a national levelStrong background in customer engagement strategiesProven ability to manage supplier contractsPassion for fostering a performance-driven cultureLead transformative changes in financial education across the UK with MaPS.

📌 Senior Head Of Financial Guidance Operations (Toronto)
🏢 Guardian Jobs
📍 Toronto