Job Title: Desktop Support Engineer

Location: Toronto, ON

Work Arrangement: 2 days a week in office

Employment Type: Contract

Duration: 06-12 Months

Pay Rate: CAD 33-35/hour Incorporated

Domain: BFSI

Application Deadline: Aug. 30th, 2026

SKILLS REQUIRED:

3-5+ years of Desktop Support / End User Computing (EUC) experience.

Provided L2 support for Windows desktops and laptops, including OS, performance, and

hardware issues.

Delivered remote support for Microsoft 365 applications (Outlook, Teams, OneDrive,

SharePoint).

Troubleshot VDI (Citrix/AVD/VMware) and OS-related issues, including login, session,

and profile problems.

Resolved VPN, WiFi, LAN connectivity, and basic network-related user issues.

Supported printers, scanners, smart cards, and end-user peripherals across enterprise

and branch locations.

Used Lakeside SysTrack for endpoint monitoring, proactive issue identification, and





automation insights.

Provided EUC support for bank branch users and ATM-related desktop/peripheral

environments, following BFSI security standards.

Managed incidents and requests via ServiceNow, meeting SLA and escalation

requirements.

Robust customer focus and communication skills

Ability to work in shift-based or 24x7 support environments

Excellent troubleshooting and analytical abilities

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Desktop Support Engineer - mississauga
🏢 Pacer Group
📍 Mississauga