Drive impactful customer strategies at Capital One Canada as a Senior Manager in Customer Resiliency Strategy and Analytics. Leading innovative solutions for Collections and Recoveries, you will shape customer experiences while balancing business objectives.

In your role, you will oversee the execution of customer-centric strategies focused on enhancing financial health and recovery efforts. Collaborating with various teams, you'll lead a high-performing group of analysts, ensuring that insights and strategies align with business goals. Your executive communication will play a crucial role in influencing key stakeholders.

Key Responsibilities:
• Define and execute customer recovery strategies
• Foster an inclusive and team-oriented team culture




• Communicate strategic insights to senior executives
• Collaborate with cross-functional teams for business results
• Provide coaching to develop future leaders

Requirements:
• At least 7 years in analytics, credit risk, or collections
• Minimum 5 years of people leadership experience
• Proven track record in strategic decision-making
• Strong analytical and storytelling skills
• Ability to navigate and adapt in changing environments

Lead data-driven strategies to enhance customer outcomes and business performance with Capital One Canada.
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📌 Capital One Canada Senior Manager in Strategy (Ontario)
🏢 Capital One
📍 Ontario