Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver robust, sustainable returns for generations of Canadians. With a long‑term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide. For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success.
The Role As an IT Analyst, Global Techbar, you will provide hands‑on technical support that enables colleagues across CPP Investments to work efficiently and effectively. You will own technology incidents and service requests from intake through resolution while delivering an exceptional end‑user experience. Working as part of the Technology & Operations team, you will support workplace technologies, endpoint devices, user accounts, and IT service delivery. You will also contribute to continuous improvement initiatives, technology deployments,



and operational excellence while building trusted relationships across the organization.
Accountabilities Deliver end‑to‑end ownership of employee technology incidents and service requests, ensuring timely resolution and an exceptional client experience.
Provide hands‑on support for desktops, laptops, mobile devices, workplace technologies, enterprise applications, and audiovisual systems.
Support user account administration, endpoint provisioning, device deployment, recovery, and IT equipment lifecycle management.
Participate in testing, validation, pilot programs, deployment, and operational readiness activities for new workplace technologies and endpoint solutions.
Contribute to operational excellence by maintaining technical documentation, identifying automation and process improvement opportunities, and recommending service enhancements.
Deliver end‑user training, communicate technical concepts in accessible language, and build solid relationships with colleagues across the organization.
Collaborate with global technology teams to troubleshoot complex issues, manage priorities, escalat.. (Corrected to: "Collaborate with global technology teams to troubleshoot complex issues, manage priorities, escal...

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📌 IT Analyst, Global Techbar (Americas) (Ontario)
🏢 Canada Pension Plan Investment Board
📍 Ontario