Take the lead as a Duty Manager at Swissport's Executive Lounge. Oversee operations, coach staff, and ensure exceptional service for travelers in a busy airport setting.

As a Duty Manager, you will report to the Lounge Manager and be responsible for daily operations of the lounge. This position requires a robust background in hospitality management to guide your team effectively. Your influence on staff performance and customer satisfaction will be vital in maintaining our high standards.

Key Responsibilities:
• Manage and supervise Lounge Agents
• Ensure daily reports are completed accurately
• Uphold compliance with health and safety policies
• Maintain strong relationships with airline customers
• Address and resolve guest service issues promptly

Requirements:
• High School diploma or equivalent
• At least 3 years' experience in a leadership role
• Excellent communication skills in English and French
• Strong attention to detail and organizational skills
• Willingness to work flexible shifts

Drive excellence in service while leading a motivated team at Swissport.
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📌 Swissport Lounge Duty Manager Role (Quebec City)
🏢 Swissport
📍 Quebec City