Intermediate Customer Service Representative (5+ years) to support government public safety radio network service requests Our telecommunications client is seeking a IntermediateCustomer Service Representative (5+ years) to support government public safety radio network service requests using CRM tools and billing processes
Join a team supporting modernization initiatives for a large-scale public safety radio network serving frontline and emergency responders. This role manages government-related service desk tickets, billing activities, inventory updates, and customer requests within Telecom's Radio Division. The position supports projects tied to various Provincial Government service requests in a fast-changing operational environment. Work from home is available with weekly in-office meetings in the GTA.
Duration: Initial 9 months Opportunity with possibility of Extension
The successful candidate must be eligible for a OPP Background check . 7.5 hours per day, Monday to Friday
Location: Remote with 1 day a week Onsite in Mississauga office
Must Haves
3+ years in customer service handling client requests and issue resolution
CRM tool utilization for processing customer requests and service activities
Billing , invoice processing, and inventory system updates
College or university education
SAP is an asset
Flexibility to take different shifts
Nice to Have
Basic accounting knowledge
Advanced skills in Microsoft Office including Word, Excel, and PowerPoint
Responsibilities
Respond to customer requests in a prompt, accurate, and professional manner
Handle service desk tickets received from government clients
Process customer requests through the CRM tool
Manage and update the inventory system
Complete service orders and billing activities
Process invoices and ensure task completion
Coordinate with internal and external teams to address customer needs




Our telecommunications client is seeking a IntermediateCustomer Service Representative (5+ years) to support government public safety radio network service requests using CRM tools and billing processes
Join a team supporting modernization initiatives for a large-scale public safety radio network serving frontline and emergency responders. This role manages government-related service desk tickets, billing activities, inventory updates, and customer requests within Telecom's Radio Division. The position supports projects tied to various Provincial Government service requests in a fast-changing operational environment. Remote work is available with weekly in-office meetings in the GTA.
Duration: Initial 9 months Opportunity with possibility of Extension
The successful candidate must be eligible for a OPP Background check . 7.5 hours per day, Monday to Friday
Location: Remote with 1 day a week Onsite in Mississauga office
Must Haves
3+ years in customer service handling client requests and issue resolution
CRM tool utilization for processing customer requests and service activities
Billing , invoice processing, and inventory system updates
College or university education
SAP is an asset
Flexibility to take different shifts
Nice to Have
Bilingualism in French/English
Basic accounting knowledge
Advanced skills in Microsoft Office including Word, Excel, and PowerPoint
Responsibilities
Respond to customer requests in a prompt, accurate, and professional manner
Handle service desk tickets received from government clients
Process customer requests through the CRM tool
Manage and update the inventory system
Complete service orders and billing activities
Process invoices and ensure task completion
Coordinate with internal and external teams to address customer needs
Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Intermediate Customer Service Representative (5+ years) to support government public safety radio ne (Ontario)
🏢 S.i. Systems
📍 Ontario