Join RBC Capital Markets as a Technical Support Analyst, focusing on application support and technical problem-solving. This role offers hands-on experience in a collaborative setting.
As a Senior Technical System/Support Analyst in the QTS Business Client Services RTB group, you will analyze incidents, support application compliance, and drive service improvements. Key responsibilities involve managing incident resolution, conducting root-cause analyses, and enhancing operational reliability across systems. You’ll be integral to ensuring smooth functioning of crucial applications.
Key Responsibilities:
• Deliver first and second line application support
• Drive incident management and prepare post-incident reviews
• Oversee disaster recovery planning and system upgrades
• Conduct regular monitoring of production and business systems
• Collaborate closely with business partners on critical issues
Requirements:
• Proficient in programming languages like Java and DB Script
• Experienced with incident management through ServiceNow
• Strong knowledge of cloud technologies and scripting languages
• Excellent verbal and written communication skills
• Understanding of Capital Markets operations is beneficial
Utilize your expertise in a critical role that contributes to operational excellence at RBC.
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📌 Technical Support Analyst - RBC Capital Markets (Ontario)
🏢 RBC
📍 Ontario