Join the dynamic team at HIS Canada Travel Inc. as a Technical Support Analyst. This remote/hybrid position focuses on application troubleshooting and customer satisfaction.

The Technical Support Analyst role involves applying advanced subject matter knowledge to solve application-related issues effectively. You'll engage with various stakeholders, including business units and vendors, to ensure seamless operations. Additionally, you will support the development of current methods and processes while providing guidance to your IT peers and Business Analysts.

Key Responsibilities:
• Troubleshoot and resolve application and technical issues
• Collaborate with business and IT for timely solutions
• Review QA reports and maintain support documentation




• Assist with merge back and TTS emulator support
• Provide occasional after-hours technical assistance

Requirements:
• 2+ years’ experience in application and technical support
• Degree or certificate in Computer Science or IT
• Strong knowledge of Microsoft Office products
• High energy and adaptability in pressure situations
• Proficient communication skills for diverse interactions

Leverage your application expertise to enhance HIS Canada Travel’s support services.
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📌 Technical Support Analyst at HIS Canada Travel (Ontario)
🏢 TravelBrands
📍 Ontario