Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred
Experience Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred
Prior experience in technical support or after-sales service is an asset
Technical Skills Solid knowledge of hydraulic systems, electrical control systems, and mechanical structures
Strong troubleshooting and problem-solving skills
Ability to read and interpret electrical schematics and hydraulic diagrams
Proficient in Microsoft Office tools
Language Fluent in English and French (spoken and written)
Additional Requirements Strong communication skills and customer service mindset
Ability to travel and perform in office service work
Valid driver’s license
Nice to Have Experience with AWP brands such as JLG, Genie, Skyjack
Experience in technical training or team leadership
Familiarity with the North American construction equipment market
Key Performance Indicators (KPIs) Response time to technical issues
Warranty cost control
RESPONSIBILITY 1. Technical Support & Troubleshooting Provide remote and on-site technical support to customers and dealers




Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
Handle complex technical cases and provide effective solutions
Guide or participate in equipment installation, commissioning, repair, and maintenance
Support customers with preventive maintenance to improve equipment uptime
Travel to customer sites when necessary to perform service and repairs
3. Product Support & Training Deliver technical training to customers and service teams (structure, systems, operation)
Develop and update technical documents, service manuals, and operation guides
Collect field feedback and support product improvements
4. Spare Parts & Warranty Management Assist in warranty claims processing and technical evaluation
Recommend spare parts selection and support inventory planning
Track key component issues and coordinate with HQ on improvements
5. Customer Communication & Support Maintain strong relationships with customers to enhance satisfaction
Support sales team with technical expertise (product selection, technical clarifications)
Respond promptly to customer inquiries and service requests

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📌 Technical Support Engineer (Quebec City)
🏢 Zoomlion Na
📍 Quebec City