Lead the future of customer experience at Marqeta as a Lead Product Manager focusing on enterprise applications and AI-powered enhancements, working remotely from Canada.

This pivotal role involves owning the product vision and roadmap, working closely with Customer Support Operations to align on consumer and business needs. You will drive innovation across cardholder servicing and case management tools, enabling productive and effective customer interactions. Your contributions will foster collaboration across various teams to create high-impact solutions that simplify workflows.

Key Responsibilities:
• Advocate for customer needs in product strategy
• Collaborate with support teams for product insights




• Own case management and contact center experiences
• Drive Scrum teams from ideation to launch
• Leverage AI to automate workflows

Requirements:
• 7+ years of experience in product management
• Successful delivery of measurable product impact
• Strong analytical skills and customer empathy
• Familiarity with agile methodologies
• Ability to communicate effectively with diverse audiences

Transform customer experiences at Marqeta by leading product innovation and operational excellence.
#J-18808-Ljbffr

📌 Product Manager for Customer Experience (British Columbia)
🏢 Marqeta
📍 British Columbia