Compensation Pay Range: $25.26-$31.04Job DescriptionOttawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land.Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives.Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world‐class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health‐care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years.For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognised CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.POSITION SUMMARYThe Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.MAIN RESPONSIBILITIESPatient Registration: Create new patient profiles in EPICPatient registration in Cadence (Epic Hyperspace) in accordance to registration standardsReferral Management: Input electronic referrals in Epic Referral Management and update referrals according to triageScan referrals into Epic with appropriate naming conventionPatient Scheduling: Schedule new patients from workqueues according to priority and wait timesSchedule return patients from recall list and follow‐up workqueues according to required follow‐up dateSchedule interpreters for families as requiredSchedule clinic orders and manage order workqueuesClinic check‐ins: Greet patient and parent(s).Verify demographic information in accordance to registration proceduresInterpret MOH Eligibility and make updates in patient record accordinglyCollect self‐pay payment and complete Fee For Service formCollect fees as requiredClinic check‐outs: Complete check‐outs and schedule follow up appointments or put patients on recall lists/ workqueuesMonitoring patient lists and workqueues:



Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlistIn consultation with clinical staff, implement visit cancellation and rebookingPatient and family centred care: Receive incoming telephone calls and respond to patient inquiries.Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiriesCommunication with clinical team through InbasketTelephone communication and telephone messaging within CHEO established policies/proceduresTelephone pre‐visit screening for infection controlUtilize Epic to notify clinicians of patient arrivalAppointment confirmation and follow‐up from automated systemPatient/family direction and public relation: Direct patients/families to a designated location within the hospitalSupporting clinic operations: Request patient files from medical records, as appropriateEnsure that progress notes and sheets are available and stamped with the right date, where requiredPick up patient charts in medical records on a daily basis, where required.Ensure that all charts are available and request missing onesMaintain an inventory of stockMaintain filing. Ensure orders with notes are filed.Locate old charts as appropriateMaintenance and ordering of clinic suppliesFacilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate locationRetrieve labels for specimensTraining and Orientation: Orientation of volunteersOrientation of clerical staff to clinics and on EpicAdherence to policies, procedures and standards: Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and SafetyPerform work in accordance to CHEO privacy and confidentiality policiesPerform work in accordance to Epic training and documented standardsAttend staff meetings when scheduling allows and review circulated minutesPerform other related duties as assigned by supervisor.QUALIFICATIONSSecondary School Graduation Diploma (Essential)Approximately 6 months of related experience (Essential)Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)Experience working in a clinical environment live on Epic Ambulatory (Preferred)Experience in patient registration using Cadence (Epic) Preferred)Experience in creating, editing, scanning and scheduling referrals (Preferred)Experience in managing order workqueues (Preferred)Experience in patient check outs including follow ups and recall management (Preferred)Experience using inbasket communication in Epic (Preferred)Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)Ability to adapt to changes to meet organizational requirements (Essential)Communicate effectively and concisely,



both orally and in writing (Essential)Deal effectively with internal and external customers (Essential)Criminal Record Check (Level 1) (Essential)Bilingualism (French/English) (Essential)Benefitscompetitive salary and comprehensive benefits packageunique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respectedcontributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we servechance to grow — personally and professionally — through our comprehensive orientation program and on‐the‐job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environmentworkplace atmosphere benefits employee communications training and skills development community involvementAdditional InformationCHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‐free work setting, starting with the hiring process and welcome interest from all qualified applicants.Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well‐being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family‐friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on‐the‐job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment.We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care — where, when and how it's needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognised as one of the National Capital Region's Top Employers. We are among a select group of organisations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement.

📌 Patient Service Clerk, Medical Imaging - Permanent Part-Time (0.2) (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Children's Hospital of Eastern Ontario
📍 Riviere-des-Prairies—Pointe-aux-Trembles