Select how often (in days) to receive an alert:Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.Role OverviewThe Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.In this role, you will:Execute the Incident Management process tasks in adherence with global and local requirementsManaging resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted serviceSending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidentsResponsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverablesIdentifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive dataquality improvements and opportunities for automationDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:2‑5 years of Incident Management experienceExcellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc.



at all levels of the organization is essentialAbility to quickly and clearly communicate incident status via email in business‑friendly languageExperience of coordinating Incidents in a complex IT environment in a larger organizationAn understanding and experience of the technology used in a large enterprise is requiredStrong organizational skills and the ability to effectively manage multiple tasks simultaneouslyCapability of working in a complex and fast‑paced environmentConfident qualified and an ability to represent the team in meetings with Business and other IT groupsStrong organization and presentation skillClient focus and ownership – displays initiative and a proactive approach to workAble to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired stateAble to maintain calm during stressful situationsAble to translate technical incidents into business termsExperience with ITSM tools (ServiceNow, a plus) with strong understanding of service‑management principles it supportsWhat's in it for you?Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veteransAccessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the

📌 Incident Coordinator (Toronto)
🏢 Scotiabank
📍 Toronto