Experience customer service excellence at Orleans Toyota as a Bilingual Service Appointment Coordinator. This role entails assisting clients through service inquiries and fostering a positive appointment experience.

In this customer-focused role, you will handle incoming calls and emails, ensuring seamless scheduling of vehicle service appointments. Your proactive engagement will enhance customer satisfaction and retention, driving our commitment to delivering exceptional service. You will be part of a cooperative team dedicated to operational efficiency and continuous learning.

Key Responsibilities:
• Manage all service appointment calls and emails
• Promote scheduled vehicle maintenance to customers




• Enter and update vehicle information in our system
• Follow up with clients to ensure satisfaction
• Escalate any customer concerns effectively

Requirements:
• Must be fluent in English and French
• Experience in a customer service setting is essential
• Dealership appointment booking experience preferred
• Strong multitasking and problem-solving abilities
• High integrity and organizational skills

Take your customer care talents to Orleans Toyota and become a vital part of our service team.
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📌 Bilingual Service Appointment Coordinator (Quebec City)
🏢 CanadaOne Auto Group
📍 Quebec City