Join Infoya as a mid-to-senior Business Analyst specializing in CRM evaluation and implementation activities. Utilize your skills in business analysis to make a measurable impact on technology solutions.

As a Business Analyst at Infoya, you will engage in CRM platform evaluations, lead stakeholder interactions, and document critical requirements. This role requires a strong analytical mindset and the ability to facilitate discussions that drive project success. You will also support the evaluation of vendor solutions and ensure they align with business needs.

Key Responsibilities:
• Partner with stakeholders to elicit and document requirements
• Lead discovery sessions and analyze business workflows
• Support CRM platform evaluation and RFP initiatives




• Create structured user stories and process flows
• Identify business impacts and communicate risks to stakeholders

Requirements:
• Bachelor’s degree and 6+ years in a business analyst role
• Robust skills in requirements elicitation and documentation
• Experience with tools like Jira and Microsoft Office
• Proficiency in business process and gap analysis
• Excellent verbal and written communication abilities

Contribute significantly to Infoya's CRM initiatives and lead transformative projects in Toronto.
#J-18808-Ljbffr

📌 Business Analyst Role in CRM Evaluation (Ontario)
🏢 Infoya
📍 Ontario