Role: QE with CC Tools & Tech Employment: Full Time Location: Toronto, ON Work Arrangement: Hybrid 4 Days/Week Job Description We are seeking a Full Time QE with CC Tools & Tech with strong Contact Center testing, IVR/routing automation, UI/API automation, and Java expertise Key Responsibilities Design and execute automation testing for Contact Center platforms Develop IVR and routing automation using Cyara, Hammer, or similar tools Perform UI and API automation testing using Selenium, Postman, Karate, or similar tools Automate Agent Desktop testing and validation Develop and maintain Java-based automation frameworks Provide technical leadership for maintenance releases and enhancements Support ongoing application testing and production activities Collaborate with development, QA,



and Contact Center teams Track defects and testing activities using JIRA Maintain automation code using Bitbucket/Git Work within a structured Scaled Agile environment Required Skills Strong Contact Center platform testing experience Hands-on IVR/Routing automation experience Cyara or Hammer experience UI and API automation experience Selenium, Postman, or Karate experience Strong Java Core knowledge Experience with Agent Desktop automation Familiarity with Bitbucket/Git, JIRA, Confluence, IntelliJ, or Eclipse Solid understanding of Agile and Scaled Agile methodologies

📌 QE with CC Tools & Tech (Toronto)
🏢 AceStack
📍 Toronto