Engage in a collaborative role as a Level 1 IT Service Technician. Your focus will be on triaging client requests, troubleshooting, and streamlining IT support.

In this position, you'll be the first contact for client service requests, responsible for creating and triaging tickets and scheduling the appropriate technicians. You'll also provide initial troubleshooting and basic technical support, ensuring our customers receive prompt assistance in a supportive team environment.

Key Responsibilities: • Create service tickets for incoming client requests • Schedule technicians for service interventions • Provide initial troubleshooting and technical support • Carry out basic hardware and software installations • Work collaboratively to enhance customer support processes

Requirements: • Robust communication and problem-solving skills • Basic IT knowledge for troubleshooting • Experience with hardware and software deployment • Ability to work in a sociable and collaborative environment • Passion for technology and customer service

Bring your expertise in IT support to our engaging team and help us serve our clients better. #J-18808-Ljbffr

📌 Dynamic Level 1 IT Service Technician (Winnipeg)
🏢 The I.T.
📍 Winnipeg